We will not delete any data without prior consultation. If this is necessary for the recovery of your MacBook, we will contact you by phone, explain data backup options and ask you for a release for data deletion.
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Here’s an article about us in Apple magazine from c’t: “How professionals save Macs with liquid damage”.
Mac & i 5/2021 p.98
Your MacBook still turns on but the display shows nothing.
On your display you can see cracks and lines going in all directions.
You have vertical or horizontal stripes on the display.
Apple is a popular manufacturer of hardware and software – we are also convinced of the quality of products from this manufacturer. But unfortunately, Apple products also have their weak points that can lead to display problems. Known errors include:
When problems with Staingate occur, the coating of the display peels off. It looks like your MacBook display has spots.
The error is especially noticeable when the display is turned off or backlit. In such a case, we will completely remove the coating so that the display looks good again.
If your display goes out the further you open the screen, then the reason could also be an error in the flex cable (ribbon cable), which was designed too short by Apple.
This causes the cables to bend too much and therefore break after some time, causing the backlight to fail. The good news is that in such a case, you can repair the MacBook display.
If you experience a purple screen (vertical purple stripes on the MacBook display), a dust particle is probably pressing into the ribbon cable. In such a case, we can repair the cables or replace the MacBook display.
Of course, we will inform you beforehand what we will do and what the price will be, so you will always be up to date. This transparency is very important for us.
The first step is to conveniently order a display service for your MacBook. Simply use our order form for this.
Once you have chosen a service, we will send you a free shipping label with which you can send in your MacBook.
We will inform you as soon as we receive your MacBook and start the selected service as soon as possible. You will receive updates by email or phone.
After successful completion of the test you will receive an email with our invoice. Only now you pay for our service. We will now send your MacBook back to you fully charged.
After you have filled out the form, you will receive your free shipping label from us by mail. With this label you can send in your MacBook and we will start the service.
We are currently working at our capacity limit, therefore it may take longer to process your order (approx. 5 working days).
Even we need a break 🙂 From 09.08.2021 to 30.08.2021 our team is on well-deserved vacation. Since we don't want to let you down during this time, you are welcome to send us a WhatsApp message in case of emergency. From 30.08.2021 we will be there for you again as usual.
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The serial number is located on the bottom of your MacBook. It consists of 11-13 characters and contains letters and numbers.
If you can’t find the serial number, we can help you by phone(+49 231 22 61 46 30) or Whatsapp to identify your MacBook.
The serial number is located on the bottom of your MacBook. It consists of 11-13 characters and contains letters and numbers.
If you can't find the serial number, we can help you by phone(+49 231 22 61 46 30) or Whatsapp to identify your MacBook.
We will do our best to recover your MacBook as soon as possible. On average, a repair with us takes 3 working days. A 24 h or 48 h express repair can also be booked.
With the right packaging, transporting your MacBook is no problem. If you are unsure about the packaging, just use our secure shipping box.
Only the best for your MacBook. To make sure your MacBook is like new again after our rescue, we only use original or OEM (original equipment manufacturer) replacement parts.
Shipping costs are annoying, that's why we take them. After your order you will receive a shipping label from us with which you can send in your MacBook free of charge. Even without printer.
We believe in the quality of our work and spare parts. For this reason, you will receive a 1-year warranty on the work we perform and the spare parts we install.
You always pay the agreed price only after we have successfully recovered your MacBook. If damage cannot be repaired, you will receive your device back free of charge.
In our experience, however, in most cases it is not a production defect, but typical application errors that lead to having to repair or replace a MacBook display. Such a typical mistake can be, for example, forgetting an in-ear headset on the keyboard before closing the display. The result: The display breaks. In such a case, you have to replace the MacBook display.
Fake webcam covers are also often used. This is particularly dangerous and often not known. Since they are too thick, all the pressure is on a small spot when closing the display. If you close the screen too quickly, the display breaks.
In case of water damage, it also happens that the display draws liquid. This is how a so-called cloud formation occurs. The name comes from the fact that the background of the display is unevenly illuminated and resembles clouds. The good news is that this is cosmetic damage. Functionally, the display is fully functional and can still be used. If you want to undo this damage, you have to replace the display.
For us, it is easy to see what is going wrong and how to fix it. However, we also know that many customers don’t have this knowledge and don’t know if you can have the MacBook display replaced or repaired. Therefore we offer the following service: You are welcome to send us your notebook and we will perform a thorough error analysis free of charge for you.
As soon as we know if it is possible to repair or replace the MacBook display, we will inform you. We will not start our work without your final okay. This way you always keep track of the costs. An overview of the possible repair prices can already be found here on our homepage.
Optimally, you pack your MacBook as follows:
You can also find detailed information in the DHL Packaging Guide.
If you want to be on the safe side, simply use our shipping box specially designed for shipping MacBooks. You can add our secure shipping box (8,99 €) as an additional option to your order and you don't have to worry about the right packaging material anymore.
Of course, you can also drop off or pick up your MacBook in person. However, since our premises are located in an office building, we ask you to make an appointment in advance by phone(+49 231 22 61 46 30),Whatsapp or e-mail(info@notebooknerds.de).
If you need your MacBook particularly urgently, you can book an express treatment in addition after consultation.
Your privacy is sacred to us. Therefore, we treat your data with the utmost sensitivity. If you have any questions, feel free to contact us by phone(+49 231 22 61 46 30) and we will try to ease your concerns.
If spots appear on your MacBook Pro display, the reason is usually a defect in the anti-reflective coating. This coating peels off and thus spots appear on the screen.
The good news is that you can repair the MacBook Pro display in such cases, replacing the display is not necessary in most cases. If the display is so damaged that it cannot be repaired, we will of course replace it.
Unfortunately, it is not always possible to repair a MacBook Pro display. This happens especially often with typical application errors, for example when an in-ear headphone is left on the keyboard and the display is quickly closed. In such cases, we have no choice but to replace the MacBook Pro display.
Personal contact with our customers is very important to us. That’s why we always prefer personal contact, because that way things can be settled faster than the eternal back-and-forth writing of e-mails. Therefore, you can always call us during our opening hours or send us WhatsApp voice messages.
In doing so, we promise you:
We will answer your questions quickly. Because that’s what sets us apart:
