We also need a break :) We are from 24.12.2022 to 09.01.2023 in the company vacations. Merry Christmas and Happy New Year!

Your MacBook has water damage? We save it.

  • 90% success rate
  • 24-hour express treatment possible
  • 1 year warranty on our work
  • Hard disk data is preserved
  • Free round trip shipping
  • Payment only after successful repair
  • Premium MacBook repairs since 2015

You don’t know us yet? Here is an article about us in the Apple magazine from c’t: “How professionals save Macs with liquid damage”. Mac & i 5/2021 p.98

MacBook water damage: How to react correctly

Your MacBook got liquid on it? Don’t worry, we’ll get your MacBook working again. Our rescue rate is over 90%. Here’s what you can do for your MacBook now:
1. disconnect power

Immediately disconnect the MacBook from the power supply and turn it off by long pressing the power button

2. remove liquid

Place the device so that the liquid flows out of the openings through which it entered. Make sure that no liquid runs into the display

3. do not switch on

Do not switch the device on again! This will create short circuits that can damage the MacBook.

4. contact us

Find out about our service and let us advise you:
+49 231 22 61 46 30 or Whatsapp

You can also perform “first aid” on your MacBook if water accidentally spills on your MacBook. The important thing is that you react immediately. To do this, absorb the water with a towel or your sweater to soak up the coarsest immediately. Afterwards, please disconnect the device from the power, turn it off and let the liquid drain out. Make sure that the water does not run towards the display, as this can lead to expensive display damage. We also strongly advise against using a hair dryer, as this will push the liquid into the MacBook, causing even more damage instead of keeping it down.
Some customers also use rice because it is said to bind water. We also advise against this: because if grains of rice get stuck between the display and keyboard, this will lead to display damage in most cases. Finally, please let the device open, dry on the heater. This promises the best chances. If your MacBook has water damage, repair is essential. Feel free to contact us immediately. We will help you.

MacBook with water damage: We will save it

Sometimes it happens faster than you think: One inattentive movement and the glass tips over, spilling the contents all over your notebook. This can quickly cause water damage to your MacBook. But now for the good news: You don’t have to dispose of your water-damaged MacBook and buy a new one. In most cases, it can be repaired and often the data on the hard drive can be recovered. Just contact us at notebooknerds for this.

With us you benefit from several advantages:

90% success rate

Free shipping

1 year warranty on our work

Payment only after successful repair

macbook_wasserschaden

Why drying is not enough

As soon as liquid has come into contact with electronic components, the device must be cleaned. The liquid evaporates, but the remaining residues cause corrosion. Equipment that is restored to working order after drying is often damaged in the long term by corrosion.

As can be seen in the picture, corrosion grows like a fungus as long as electricity is present. This growth will sooner or later cause a short circuit and the device may be damaged.

Our smart MacBook water damage repair compared to the "classic" repair

While authorized Apple service providers replace all components that have come into contact with liquid, at notebooknerds we only replace the really defective, small components on the motherboard. This protects the environment and saves money.

Our smart repair

Replacement of defective components only
  •  
367
  • 3 days average rescue time
  • Payment only after successful rescue
  • Personal data remains intact
  • Thorough electrical testing
  • Protects the environment
  • 1 year warranty

"Classic" repair

Replacement of all components that have been in contact with liquid
  •  
unnötig teuer
  • Long waiting times (7 days and more)
  • Estimate with costs
  • Personal data is lost most of the time
  • Superficial Visual inspection
  • Wastes resources
  • Mostly no guarantee

MacBook water damage repair without risk

You always pay for the treatment of your fluid damage only after a successful rescue and never in advance. The rescue of the motherboard has a fixed price of 367 €, no matter how tricky it is to fix the error.

If additional components such as the battery need to be replaced, we will contact you by phone to find a favorable solution. You decide whether or not you want to have your MacBook rescued at the new price, and you have the option to withdraw from the rescue at no cost. In this case, we will send your MacBook back to you free of charge.

MacBook water damage: This is how the repair works

It only takes a few days from the time you place the order to the time you get your healed MacBook back. What happens in the background during this time you can see here:
1. assign rescue

In the first step we need your contact details and some information about your MacBook. Please enter this data in our order form.

2. shipping

Once you have decided on a rescue, we will send you a free shipping label with which you can send in your MacBook.

3. rescue

We will inform you as soon as we receive your MacBook and start the rescue as soon as possible. You will receive updates by email or phone.

4. return shipment

After successful completion of the test you will receive an email with our invoice. Only now you pay for our service. We will now send your MacBook back to you in one piece.

If your MacBook has water damage and needs expert repair, we’re your go-to guys. For us, “nerd” is not an insult, but a distinction, because we know hardware inside out and don’t tinker, but repair at the very highest level.

With all this nerd knowledge, we never neglect our customers, for whom everything should be as straightforward as possible. Once you contact us, we will email you a shipping label to send us your MacBook with water damage free of charge. We will disassemble it and document all damage. We then check the logic wheel electronically. Defective components on the motherboard (logic board) will of course be replaced. Finally, we run a final test and see if everything works as it should.

Then we will send you the invoice and will send you your MacBook after we have received the payment. If there is any change in the fixed price, we will inform you in advance by phone and you can decide whether you want us to repair your notebook. This way you always keep full control over the costs. If you do not agree with the price, we will return your MacBook to you free of charge. As you can see, you do not run any cost risk.

For simplicity, we’ll just write “MacBook”, but of course you can also send us your MacBook Pro with water damage or your MacBook Air with water damage. We repair all models.

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1. order MacBook water damage repair

Before we can rescue your MacBook, we need a repair order from you. After you have filled out the form, you will receive your free shipping label from us by mail. With this label you can send in your MacBook and we will start the rescue.

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Rechnungsadresse

Versandadresse

Versicherungsservice

Handelt es sich bei deinem Schaden um einen gemeldeten Versicherungsfall?

Wenn ja, dann kannst du unseren Versicherungsservice nutzen. Um dir die Abwicklung des Schadens zu erleichtern, können wir hierdurch die weitere Abwicklung direkt mit deiner Versicherung vornehmen. Auch die Reparaturkosten können wir direkt mit der Versicherung abrechnen und du musst sie nicht vorstrecken. Eine Expressbehandlung ist hierbei leider nicht möglich.


Abtretungserklärung erstellen


Schön, dass du dich für unseren Versicherungsservice entschieden hast. Damit wir direkt mit deiner Versicherung kommunizieren und abrechnen können brauchen wir eine Abtretungserklärung. Diese erstellen wir nun zusammen:


Adresse des Versicherungsnehmers
Versicherungsdaten


Abtretungserklärung:


Als Auftraggeber trete ich, die mit mir aus dem zuvor näher bezeichneten Versicherungsvertrag wegen des
die gegen die oben genannte Versicherung zustehenden Ansprüche in Höhe der werkvertraglichen Vergütungsanforderung der Firma Stephan Steins Services (notebooknerds) unwiderruflich ab.

Ich ermächtige die Versicherung, gegen Vorlage der Rechnung die Zahlung direkt an die Firma Stephan Steins Services (notebooknerds), Rheinlanddamm 201, 44139 Dortmund zu leisten.

Die Abtretung erfolgt erfüllungshalber. Es ist mir bekannt, dass ich zur vollständigen Zahlung der Rechnung der Firma Stephan Steins Services (notebooknerds) verpflichtet bin, falls die Versicherung keine oder nur teilweise Zahlung leistet.

Optionale Service Upgrades

Du hast hier die Möglichkeit deinen Service auf Wunsch zu erweitern. Sei es durch eine bevorzugte Bearbeitung oder eine sichere Versandbox.
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Auftragsdaten

Hinweise:
  • Der Fixpreis bezieht sich auf die Rettung der Hauptplatine. Sollte der Austausch weiterer Komponenten (z. B. Akku) nötig sein, kontaktieren wir dich telefonisch. Wenn wir den Fixpreis nicht halten können, kannst du kostenlos von der Rettung zurücktreten.
  • Sorge nach Möglichkeit, vor der Rettung, immer für eine aktuelle Sicherung deiner Daten. Auch wenn deine Daten normalerweise erhalten bleiben kannst du so unvorhersehbaren Datenverlust vermeiden.
  • Während der Instandsetzung können Daten auf deinen Datenspeichern (z.B. Festplatte) verloren gehen. Aktiv werden von uns, ohne vorherige Rücksprache, keine Daten gelöscht.
  • Das kostenlose Versandetikett ist bis 500 € versichert und kann nur innerhalb von Deutschland verwendet werden.
  • Unser kostenloses Versandetikett kann nur innerhalb von Deutschland verwendet werden.
  • Sollte dein MacBook nicht mehr zu retten sein, entstehen für dich keine Kosten.
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1 Jahr Garantie
Kostenloser Versand
Zahlung erst nach erfolgreicher Rettung

Dein Auftrag

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Deine Vorteile

1 Jahr Garantie
Kostenloser Versand
Zahlung erst nach erfolgreicher Rettung
Mobile only
Was für was für ein MacBook benötigst du die Reparatur?

The serial number is located on the bottom of your MacBook. It consists of 11-13 characters and contains letters and numbers.

If you can’t find the serial number, we can help you by phone(+49 231 22 61 46 30) or Whatsapp to identify your MacBook.

Advantages that you can only enjoy with us

If you have your defective MacBook rescued by notebooknerds, you will benefit from numerous advantages.
Short processing time

We will do our best to recover your MacBook as soon as possible. On average, a rescue with us takes 4 working days. In addition, 24-hour or 48-hour express treatment can be booked.

Secure shipping box

With the right packaging, transporting your MacBook is no problem. If you are unsure about the packaging, just use our secure shipping box.

Spare parts in the highest quality

Only the best for your MacBook. To make sure your MacBook is like new again after our rescue, we only use original or OEM (original equipment manufacturer) replacement parts.

Free shipping

Shipping costs are annoying, that's why we take them. After your order you will receive a shipping label from us with which you can send in your MacBook free of charge. Even without printer.

1 year warranty

We believe in the quality of our work and spare parts. For this reason, you will receive a 1-year warranty on the work we perform and the spare parts we install.

Guaranteed success

You always pay the agreed price only after we have successfully recovered your MacBook. If damage cannot be repaired, you will receive your device back free of charge.

Frequently asked questions

Here you will find answers to the most frequently asked questions.

MacBook with water damage: Does the insurance pay?

Many of our customers want to know whether the cost of repairing the MacBook with water damage is covered by insurance. First of all, less good news: Unfortunately, the household insurance does not cover the costs. Now for the better news: you can take out supplementary insurance that covers all costs incurred.

Apple and most retailers now offer additional warranties that apply like insurance. You can find more information about “Insurance for household appliances” HERE.