We will not delete any data without prior consultation. If this is necessary for the recovery of your MacBook, we will contact you by phone, explain data backup options and ask you for a release for data deletion.
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Here’s an article about us in Apple magazine from c’t: “How professionals save Macs with liquid damage”.
Mac & i 5/2021 p.98
Some keys do not work anymore or only sometimes.
Keys can no longer be pressed properly or get stuck.
Keys are triggered even though you have not pressed them.
The first step is to conveniently order your MacBook keyboard replacement. Just use our order form for this.
Once you have decided on a repair, you will receive a free shipping label from us with which you can send in your MacBook.
We will inform you as soon as we receive your MacBook and start with the exchange as soon as possible. You will receive updates by email or phone.
After successful completion of the test you will receive an email with our invoice. Only now you pay for our service. We will now send your MacBook back to you fully charged.
After you have filled out the form, you will receive your free shipping label from us by mail. With this label you can send in your MacBook and we will start with the keyboard exchange.
We are currently working at our capacity limit, therefore it may take longer to process your order (approx. 5 working days).
Even we need a break 🙂 From 09.08.2021 to 30.08.2021 our team is on well-deserved vacation. Since we don't want to let you down during this time, you are welcome to send us a WhatsApp message in case of emergency. From 30.08.2021 we will be there for you again as usual.
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The serial number is located on the bottom of your MacBook. It consists of 11-13 characters and contains letters and numbers.
If you can’t find the serial number, we can help you by phone(+49 231 22 61 46 30) or Whatsapp to identify your MacBook.
The serial number is located on the bottom of your MacBook. It consists of 11-13 characters and contains letters and numbers.
If you can't find the serial number, we can help you by phone(+49 231 22 61 46 30) or Whatsapp to identify your MacBook.
We will do our best to recover your MacBook as soon as possible. On average, a repair with us takes 3 working days. A 24 h or 48 h express repair can also be booked.
With the right packaging, transporting your MacBook is no problem. If you are unsure about the packaging, just use our secure shipping box.
Only the best for your MacBook. To make sure your MacBook is like new again after our rescue, we only use original or OEM (original equipment manufacturer) replacement parts.
Shipping costs are annoying, that's why we take them. After your order you will receive a shipping label from us with which you can send in your MacBook free of charge. Even without printer.
We believe in the quality of our work and spare parts. For this reason, you will receive a 1-year warranty on the work we perform and the spare parts we install.
You always pay the agreed price only after we have successfully recovered your MacBook. If damage cannot be repaired, you will receive your device back free of charge.
If you want to try to fix your keyboard problems yourself, you should first find out what type of keyboard your MacBook has installed. In principle, there are two different types of keyboards: Keyboards with scissor action and keyboards with butterfly action. Keyboards with butterfly mechanics are much more prone to errors and unfortunately also more complicated to repair.
Keyboards have very delicate mechanics. You can easily damage them, so you should be very careful not to damage the keyboard. On keyboards with butterfly action, the action under the black key cannot be replaced. Damage to the mechanics means that the entire keyboard has to be replaced. Therefore, we do not recommend repairing these keyboards on your own.
Optimally, you pack your MacBook as follows:
You can also find detailed information in the DHL Packaging Guide.
If you want to be on the safe side, simply use our shipping box specially designed for shipping MacBooks. You can add our secure shipping box (8,99 €) as an additional option to your order and you don't have to worry about the right packaging material anymore.
Of course, you can also drop off or pick up your MacBook in person. However, since our premises are located in an office building, we ask you to make an appointment in advance by phone(+49 231 22 61 46 30),Whatsapp or e-mail(info@notebooknerds.de).
If you need your MacBook particularly urgently, you can book an express treatment in addition after consultation.
Your privacy is sacred to us. Therefore, we treat your data with the utmost sensitivity. If you have any questions, feel free to contact us by phone(+49 231 22 61 46 30) and we will try to ease your concerns.
